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Term & Condition

We keep it clear in mind that your holiday is very important to you and that your satisfaction of our services is vital to us. We understand that it is more and more competitive in the travel industry and it is easy for you to find alternatives rather than booking from us. We are well aware that if we don't get satisfaction from you on your holiday, then our own business is at stake. We know if one client is dissatisfied of our service, then such dissatisfaction shall spread to many of our potential clients who we will never get a vote for from.

Paradissa is aware that there are a lot of scams out there on the internet world and that gaining trust from our clients would require time. That's why we do all we could to earn trust from our clients and we do our bests to facilitate your booking of travel services with us. So, if you should be in any doubt that your money should be 100% put in the safe hands, please indicate in your request that the full outstanding payment be settled when starting the tour with us in Vietnam, Laos or Cambodia.

Making the right arrangements for you is our obligation, our commitment and our life. Some parts of our job can not be completed without your co-operation and we need you to understand clearly your obligations before booking with us. We just wish your experience with us is hassle-free, enjoyable and unforgettable. Please therefore spend some time studying the below Booking Conditions which form the fundamental agreements between you and us. All of your bookings with us with no exception are subject to the below Booking Conditions.

BOOKING CONDITIONS

Parties
The parties indicated herein include
1/Vietnamtourism JSC who is hereafter referred to as Vietnamtourism JSC
2/The individual person, or organization who has committed to booking services from Vietnamtourism JSC and has paid to Vietnamtourism JSC., totally or partially, who is hereafter referred to as the Client.

In the case that the Client is a party of more than 01 person, then the party leader must have attained at least to the age of 18 and must be authorized to make the booking on the basis these Terms and Conditions by all the named persons of the party. By confirming the booking, the party leader is confirming so authorized and that the party leader is responsible for all due payments to Vietnamtourism JSC.

Reservation and Confirmation
Reservations are to be made to Vietnamtourism JSC Office or via one of our authorized travel agents. Upon confirmation of a reservation, an amount of USD 300 (Three hundred US Dollars) deposit is requested, and the total package price shall be paid at least 60 days (sixty days) prior to the Client's starting date of the arrangements, or otherwise Vietnamtourism JSC may at its discretion cancel the bookings without any refund of the amount already paid to Vietnamtourism JSC by the Client.

Payment
Except as otherwise agreed by Vietnamtourism JSC, the client's payment shall be executed by cash or bank transfer. In case of bank transfer, all the banking fees shall be borne by the Client. Payments by bank transfer are to be made to the below account:

The Joint Stock Commercial Bank for Foreign Trade of Vietnam - Operation Center
Bank Address: 29 Ben Chuong Duong Str. Dist. 01, HCM City, Vietnam
SWIFT code: BFTVVNVX
Account Name: Vietnamtourism JSC
(USD) Account Number: 007 137 484 7419

Cancellation
Cancellations shall be charged as follows:
Prior to 60 days before starting services booked from Paradissa: the total amount of deposit which has been paid.
From 45 through 60 days (inclusive) before starting services: 20%
From 35 through 44 days (inclusive) before starting services: 50%
From 14 through 34 days (inclusive) before starting services: 80%
Less than 14 days before starting services: 100%

Refund of Unused Services
No refund, credit or exchange can be made for the accommodation, meals, transportation, admission fees or any other service which is included in the tour price but not utilized by the client.

Change of Booking
Vietnamtourism JSC shall reserve the right to change certain aspects of a service, or a holiday package without any refund to the Clients in the cases that required by the facts that are beyond our control (force majeure), or that the original service doesn't meet the standards required by us, or for a better valued alternative. In the case of better-valued alternative Vietnamtourism JSC shall need the agreement from the Client before the change shall be made.

All changes made by Vietnamtourism JSC to a booking which has been confirmed by Vietnamtourism JSC shall be informed to the Clients at the earliest possible opportunity.

In the case that any aspect of a booking which has been confirmed by Vietnamtourism JSC shall be changed by the Client, then Vietnamtourism JSC shall do all its efforts to assist with. All additional charges incurred from the change shall be borne by the Client.

In the case that the Client wish to make a change, or changes to a confirmed booking; or if the Client wish to change to a new holiday package, which requires cancellation of the original service, then the Cancellation Clause shall apply.

In the case that the Client wish to make a change to the name on an already-issued air ticket, then the Client shall pay for the cancellation fee of the original ticket and the charges incurred for reserving the new ticket, in this case the reserving on the new air ticket shall be subject to availability.

In the case that the Client can not travel as originally-planned as per the confirmed booking, then the Client shall be able to transfer the booking to another person provided that all the following requirements are met:
1/ All charges incurred from the transfer shall have been paid fully to Vietnamtourism JSC by the Client before the transfer can be finalized;
2/ The transferee shall agree fully to these Booking Conditions;
3/ Vietnamtourism JSC shall have a reasonable amount of time to make the transfer calculating from the point in time the transfer request is made to the time the service is started;
4/ The transfer shall be subject to availability confirmation by our suppliers since the transfer requires a change in name of a person.

Liability
Vietnamtourism JSC acts as an intermediary between the Client and the local tour guides, local sub-contractors and suppliers. The Client shall be fully-informed by Vietnamtourism JSC, before and during booking and while the services are being carried out, and well-perceived of the contractual obligations of the local tour guides, local sub-contractors and suppliers while rendering the respective contractually-obliged services to the Client.

The standards of the services provided by Vietnamtourism JSC shall be defined by the laws of the country in which the service is carried out and the local customs and conditions at the time that the service is provided. Vietnamtourism JSC use these standards and no other while communicating with the Client of the services the Client is to receive. Below-standard services are the services rendered to the Clients below the having-been-agreed standards between the Client and Vietnamtourism JSC.

Vietnamtourism JSC shall be liable for
a/The loss, injury and damage to the Client's being or/and the Client's property only when there's presence of negligent acts and/or omissions of the local tour guides, sub-contractors and suppliers while excercising as required by both the contract between Vietnamtourism JSC and the Client and the contract between Vietnamtourism JSC and such tour guides, sub-contractors and suppliers. In such a case that Vietnamtourism JSC shall be held responsible for the loss, injury and damage to the Client's being or/and property, the liability of Vietnamtourism JSC shall be limited to the maximum amount of one and a half the tour cost.

b/Below-standard services only when there's presence of negligent acts and/or omissions of the local tour guides, sub-contractors and suppliers while excercising as required by both the contract between Vietnamtourism JSC and the Client and the contract between Vietnamtourism JSC and such tour guides, sub-contractors and suppliers. In such a case that Vietnamtourism JSC is responsible for below-standard services, the liability of Vietnamtourism JSC is limited to the maximum amount equal to such service cost.

Except for the two hereabove-mentioned cases, Vietnamtourism JSC shall be exempted from any liability.

Insurance
Insurance is not included in Vietnamtourism JSC tour prices. The Client must have travel insurance of which the policy covers remote evacuation by helicopter and repatriation before booking with Vietnamtourism JSC. Vietnamtourism JSC shall be informed of all the details of the Client's travel insurance before the Client starts the services with us.

Vietnamtourism JSC is not responsible for requesting and/or verifying the travel insurance details provided by the Client and that the Client's misinformation of the travel insurance details to Vietnamtourism JSC may result in Vietnamtourism JSC's denial of providing the services to, and/or cancellation of the services reserved for the Client without paying any refund.

Complaints and Claims
Vietnamtourism JSC must do its utmost to provide the committed services to the Client to retain and develop its reputation and its business, and that the Client's dissatisfaction of Vietnamtourism JSC's services may result in Vietnamtourism JSC's losing business in long terms.

The Client would like to receive the agreed arrangements provided by Vietnamtourism JSC and that should there be a problem which should arise out of the agreed arrangements between the Client and Vietnamtourism JSC, the problem may be rectified if Vietnamtourism JSC knows of in time.

All complaints about the services provided by Vietnamtourism JSC and claims for Vietnamtourism JSC's failure to provide the services as agreed with the Client shall be informed to Vietnamtourism JSC at the earliest possible opportunity. Failing to inform Vietnamtourism JSC of a problem at the earliest opportunity shall be interpreted that Vietnamtourism JSC are to have been deprived of the opportunity to verify and inspect the problem intentionally and/or the Client's unwillingness to receive the already booked services, either of which shall exempt Vietnamtourism JSC of all possible liabilities.

All complaints and claims about or/and in connection with the services provided by Vietnamtourism JSC must be informed to Vietnamtourism JSC no later than 15 days after the conclusion of the services with Vietnamtourism JSC, otherwise shall be null and void.

Applicable Laws
Vietnamese Law and no other shall apply to the Booking Conditions and any other agreements between the Client and Vietnamtourism JSC. And all disputes between the Client and Vietnamtourism JSC shall be heard in a Vietnamese Court.

If any of these Booking Conditions shall be found by any body of competent jurisdiction to be invalid or unenforceable, such invalidity shall not affect the other provisions which shall remain in full force and effect.

Booking of any tour with Vietnamtourism JSC implies full agreement to the above Booking Conditions by all parties involved.